Eligibility for Refunds
Time Frame: Refund requests must be made within 3 days of receiving your order.
Condition: Items must be unused, in their original condition, and with all tags attached.
Non-Refundable Items
Customized Products: Customized or personalized items are non-refundable.
Sale Items: Items purchased on sale are non-refundable.
How to Request a Refund
Contact Us: Email our customer service team at [refund email address] with your order number and reason for the refund.
Return Shipping: You are responsible for the return shipping costs.
Processing Refunds
Inspection: Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
Refund Method: Approved refunds will be processed and a credit will be applied to your original method of payment within 14 days.
Kwara State Garment Factory